Relationship with Customers

We manufacture and sell products with a focus on acoustic transducers for the mobility-related business, consumer-related business. While many of our products are used as components for playing back music, people around the world come into contact with our products in many ways that are not limited to uses involving playing back music. Our products serve people in various settings in their lives as micro acoustic components for warning sounds, actuators for haptics and other products. The purposes of use of sounds and vibrations that we offer are expanding daily. Working together with customers around the world, our Sales Department acts every day to widely deliver the value of our products to realize our mission, “To make contributions for future society through acoustics.”

We engage in sales activities through five regional sales offices in Japan, the U.S., Europe, China and Thailand. The value that is required is different in different markets around the world with different business customs, cultures and social situations. We have established a structure for satisfying customers around the world by sharing the value and ideas that only we can provide between regions while responding flexibly to local values. By proactively using and developing new communication tools that we introduced in the period when business travel was restricted significantly, we have established a system to enable inter-regional exchange to be more lively than ever before, transcending distance and time differences.

We emphasize making proposals for the future, and of course making sure that we deliver the products that are in demand every day. The things that are required of products change according to ever-changing social and economic situations, widespread environmental awareness, and many other factors impacting the business environment. By proactively proposing the functions that are appropriate for the sustainability of society in the future in addition to performance and prices, we will be a strategic partner that can be involved in development and design from a position that is closer to customers, achieving high-level customer satisfaction.

We provide high quality products at appropriate prices to deliver an enriched and comfortable life to customers who purchase those products. The company seeks to develop products that lead to impressive experiences and that provide peace of mind and satisfaction for the customers who select and own the FOSTEX brand. In its after-sales services, the company also pursues customer satisfaction by always promptly providing services from the customers' perspective.

We always listen to our customers' comments and seek the products that they need today and they will need in the near future. As such, we have established a project promotion structure across our sales and technical units. In addition to the domestic market, we also understand global needs to develop products specific to each region.

We share information with the dealers who are constantly in contact with our customers and also make efforts to listen to as many customers' voices as possible at exhibitions and trial listening events. As part of our educational activities for audio equipment, we offer speaker craft classes and lectures on working principles of speakers at universities, vocational schools, local junior high schools and in other places.

We understand that sustainability considerations, including labor and human rights, health and safety, the environment, and ethics, are essential requirements in business. Based on this understanding, we comply with sustainability requests from customers and disclose the status of our initiatives while pursuing our own initiatives. During FY2024, we responded to a total of approx. 50 sustainability related surveys from 27 corporate customers. In addition, at the Bac Ninh Factory (Vietnam), we underwent an onsite audit by the Responsible Supply Chain Initiative (RSCI) at the request of a customer. We will continue to enhance our sustainability initiatives by organizing and addressing issues identified through customer surveys and audits, while ensuring the transparency of our value chain.
We will continue to drive sustainability-based manufacturing and strive to respond with integrity and responsibility through risk assessment, risk mitigation, and monitoring across the entire value chain.